buktiqq Privacy Policy

This page describes what we collect when you use buktiqq and how we keep that data protected. When you open an account, deposit funds, place bets on Liga 1 or Piala AFF matches, join a live blackjack table, or withdraw your balance, we collect certain personal information. We treat this data according to the principles outlined here.

We at buktiqq are committed to transparent data handling. Our servers may sit outside your jurisdiction, but your data is encrypted in transit and at rest. We do not sell your personal information to marketers or data brokers. We share your data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity-verification partners, and where required by law.

If you have questions about this policy, contact our support team through the Help Center on buktiqq, and we will respond during business hours.

What Data We Collect

Account and Identity Information

When you open a buktiqq account, we ask for your full name, email address, phone number, date of birth, and residential address. These details are required for account administration and to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We also request a form of government-issued identification (passport, national ID card, or driving licence) to verify your identity before we allow large withdrawals.

If you have a buktiqq account in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same verification standards apply regardless of location. We store this information securely and use it only to confirm your identity, prevent fraud, and comply with local and international regulations.

Payment and Transaction Data

Every time you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account, we record the transaction amount, date, time, and the payment method used. We keep this history in your account so you can review past transactions at any time. We do not store your full bank account numbers or digital wallet passwords — only references that allow the payment processor to handle transfers.

Our payment partners handle the actual transfer of funds. We receive confirmation from them when a deposit succeeds or when a withdrawal is processed, and we update your balance accordingly. These payment partners have their own privacy policies; we encourage you to review them if you have concerns about how they handle your banking details.

Betting and Gaming Activity

We collect data about your bets, game play, and account activity. This includes which sportsbook markets you view (Liga 1 fixtures, Piala AFF tournaments, esports like Mobile Legends), which live tables you join (blackjack, roulette, baccarat, Dragon Tiger), which slot games you play, and how much you wager and win. This data helps us understand our players' preferences and improve our service offerings.

Your gaming history is stored in your buktiqq account and is visible only to you and our compliance team (if they need to review activity for fraud detection or regulatory reasons). We do not use this data to profile you for marketing purposes or sell it to third parties.

Device and Usage Data

We collect technical information when you access buktiqq, including your IP address, browser type, device model, and operating system. We use this data to detect suspicious login attempts, prevent account takeover, and ensure the platform functions smoothly across different devices and networks.

We may use cookies or similar tracking technologies to remember your login preferences and language settings. These do not track your behaviour across other websites — they are used only within buktiqq to enhance your experience. You can disable cookies in your browser settings; doing so may limit some platform features.

How We Use Your Data

Service Delivery and Account Management

Your email and phone number are used to send account notifications (login confirmations, deposit receipts, withdrawal confirmations). We may also send occasional service updates (scheduled maintenance, new game launches, promotional messages) if you have opted in to receive them. You can unsubscribe from promotional emails at any time through your account settings.

We use your identity information and transaction history to comply with anti-money-laundering rules. If we detect suspicious patterns (for example, unusually large deposits followed immediately by withdrawal, or account activity inconsistent with your profile), we may freeze your account temporarily and contact you to verify. This protects both you and our operation from financial crime.

Platform Improvement and Analytics

We analyse aggregated and anonymised data to understand which games are popular, which payment methods users prefer, and where the platform experiences technical issues. This helps us prioritise feature development. For instance, if data shows that many players in Jakarta prefer mobile banking deposits, we ensure our local payment integration is optimised. We do not use this data to identify individual players.

Legal Compliance and Fraud Prevention

We may disclose your data if required by law, court order, or regulatory authority. We also use data internally to prevent fraud, verify identity, and detect violations of our terms of service. Our compliance team reviews high-value transactions and flagged accounts to ensure we meet financial regulations.

Your Rights and Choices

Access and Correction

You can access and update your personal information through your buktiqq account dashboard at any time. If you notice an error in your stored data, contact our support team and we will correct it. You can also request a copy of all data we hold about you by submitting a formal request through the Help Center.

Data Deletion and Account Closure

If you wish to close your buktiqq account, you can do so through your account settings. Upon closure, we retain your data for a period required by anti-money-laundering law (typically several years) to comply with regulatory obligations. After that retention period expires, we delete or anonymise your personal information unless we have a legal reason to keep it.

Third Parties and International Transfer

Our Partners and Service Providers

We work with third-party service providers who help operate buktiqq. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity-verification companies, and cloud infrastructure providers. We share only the minimum data needed for them to perform their service. We require all partners to maintain confidentiality and use data solely for buktiqq-related purposes.

Our servers are located outside Indonesia, so your data may be transmitted across borders. We ensure that international transfers comply with applicable data-protection standards and that your data is protected by the same encryption and security practices regardless of server location.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practice or legal requirements. We will notify you of material changes by email or by posting a notice on buktiqq. Your continued use of the platform after changes means you accept the updated policy. If you disagree with changes, you may close your account.

If you have questions, concerns, or wish to exercise your data rights, contact our support team via the Help Center or email the address listed in your account settings. We will respond within a reasonable timeframe. Our services are available only where local law permits, and we operate according to the data-protection standards of the jurisdictions we serve.